Hyatt Announces Updated Cancellation Policy, Extending Travel Flexibility and Care

Guided by its purpose to care for people so they can be their best, Hyatt Hotels Corporation announced an extension to its cancellation policy that will provide further flexibility as guests start making travel decisions again.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now”

With some limited exceptions, reservations booked July 1, 2020 and beyond – for any future arrival date through July 31, 2021 – can be cancelled at no charge up to 24 hours before scheduled arrival. This includes Advance Purchase Rate reservations. The exceptions are noted below.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now,” said Mark Hoplamazian, president and Chief Executive Officer, Hyatt. “In addition to offering a reimagined hotel experience that is focused on safety and wellbeing, we want to help our guests and members book with confidence as they start planning travel again and cannot wait to welcome them back soon.”

Eldorado Resorts Reopen Three Missouri Casinos and Two Iowa Casinos

Eldorado Resorts,  have resumed operations at Isle of Capri Casino Hotel Boonville, Isle of Capri Casino Kansas City and Lumière Place Casino & Hotels in Missouri and at Isle Casino Hotel Bettendorf and Isle Casino Hotel Waterloo in Iowa this week. With Monday's reopenings in Missouri and Iowa, 11 of Eldorado’s 23 casino entertainment facilities have resumed operations following the suspension of operations in March.

Eldorado is implementing procedures that limit gaming capacity and ensure proper social distancing at its Missouri properties and is adhering to regulations imposed by Iowa Governor Kim Reynolds that limit gaming capacity to 50% of prior levels with proper social distancing regulations in place.

“With our recent successful property reopenings in Louisiana and Mississippi, we are extremely excited to reopen our doors at five properties in Missouri and Iowa this morning. As we resume operations at our facilities across the country, the health and safety of our Team Members and Guests remains our number one priority. We have been working very hard over the last two months to prepare for these reopenings and we look forward to providing the outstanding service and hospitality experiences our casinos in Missouri and Iowa are known for in a safe manner,” said Anthony Carano, President and Chief Operating Officer of Eldorado Resorts.

Eldorado has developed a comprehensive list of health and safety protocols which are being implemented in Louisiana, Mississippi, Missouri, Iowa and other gaming markets where it has operations as they reopen. For more information, please visit www.eldoradoresorts.com/health-and-safety

ospitality Ventures Management Group (HVMG) Assumes Management of The Inn On Broadway Lexington in Ky.

Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has signed a management agreement to operate the Inn On Broadway in Lexington, Kentucky.

Charlestowne Hotels Inks Monumental Deal with The Thrash Group

Charlestowne Hotels, providing full-service hospitality management has announced a formal agreement with The Thrash Group, a national hospitality development company, to oversee their entire portfolio of hotels. Under this new agreement, Charlestowne will add ten properties to its portfolio – the management company’s largest single deal in its 40-year history. Five of the newly added properties are part of Origin Hotel, an independent brand of lifestyle hotels.

“To say this has been a tumultuous year for hospitality would be an understatement. As we approach Charlestowne’s 40th anniversary, we’re reminded that we have navigated uncertain times before. Our leadership team has never been stronger, and we have been meticulous with our strategic growth plans, this partnership with Thrash included,” said Kyle Hughey, COO of Charlestowne Hotels. “We consider our companies well-matched in both operational style and development goals.”

NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH

NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH

NH Hotel Group, one of the leading urban hotel companies in Europe and America, has launched a new set of measures to address the current health crisis.  Feel Safe at NH is designed to preserve the safety of travellers and employees, through various initiatives and adaptation of nearly 700 operating standards, completely redesigning the customer journey. Endorsed by experts, these measures will be implemented in each of the Group’s 364 properties. Feel Safe at NH follows a comprehensive review of all the Company’s operations and concentrates all the initiatives under 10 lines of action, in response to the needs of travellers in the new social reality brought about by COVID19. From cleaning and sanitisation processes, to new digital solutions, processes and protocols for restaurant management, social distancing policies, and control of air and water purification, the measures will allow the Company’s hotels to reopen with maximum safety assurances for customers and employees.   

The Company has reviewed all its procedures and made nearly 700 adaptations to its operating standards, which will be progressively implemented in its 364 hotels to preserve the health and safety of travellers and employees worldwide

Grouped under 10 main lines of action and endorsed by specialists in different fields, the measures encompass the digitalisation of hotel services, the adaptation of sanitation processes, the incorporation of social distancing policies into the operations and the use of personal protection elements, among others

The recently announced collaboration agreement with SGS, a world leader in inspection, analysis and certification, will allow the monitoring of the implemented measures and assessments to verify that the Group’s hotels are clean and safe environments