Thursday, 4 June 2020

Hyatt Announces Updated Cancellation Policy, Extending Travel Flexibility and Care

Guided by its purpose to care for people so they can be their best, Hyatt Hotels Corporation announced an extension to its cancellation policy that will provide further flexibility as guests start making travel decisions again.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now”


With some limited exceptions, reservations booked July 1, 2020 and beyond – for any future arrival date through July 31, 2021 – can be cancelled at no charge up to 24 hours before scheduled arrival. This includes Advance Purchase Rate reservations. The exceptions are noted below.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now,” said Mark Hoplamazian, president and Chief Executive Officer, Hyatt. “In addition to offering a reimagined hotel experience that is focused on safety and wellbeing, we want to help our guests and members book with confidence as they start planning travel again and cannot wait to welcome them back soon.”

Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.

Hyatt’s Global Care & Cleanliness Commitment

As previously announced, the most important element in opening the doors of Hyatt hotels is doing it safely. As such, we have introduced a multi-layered Global Care and Cleanliness Commitment which builds on Hyatt’s existing rigorous protocols and includes:

Hyatt plans to introduce the GBAC STAR™ accreditation system to all hotels worldwide, a performance-based cleaning, disinfection and infectious disease prevention program through the Global Biorisk Advisory Council (GBAC). The accreditation includes detailed colleague training and regular internal and third-party auditing.
Every Hyatt hotel will have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols,
Hyatt continues to engage a working group of trusted medical and industry advisors to help think beyond cleanliness – and advance care across the holistic hotel experience.
Collaborating with medical experts affiliated with organizations like Georgetown University Medical Center, Johns Hopkins Department of Medicine and Johns Hopkins School of Public Health is helping Hyatt fine-tune reopening procedures – from mandatory trainings to cleanliness protocols and, very importantly, its colleague experience.

Throughout this recovery phase and beyond, Hyatt will continue to reimagine the holistic hotel experience to further enhance safety and wellbeing and critically examine the hotel journey – from pre-arrival, to guestrooms, lobbies and spas, restaurants and meetings space – bringing in the latest research, technology and innovation to bear.

For more information, please visit hyatt.com/covid-19.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Cancellation Policy Terms and Conditions

Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.

Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.

With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Reservations made after April 1, 2020 at select Destination Residences or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded properties.

Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions

Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.

For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:

For the latest information and cancellation policies from our strategic alliances, please visit:

MGM Resorts International

Small Luxury Hotels of the World

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