Hyatt Announces Updated Cancellation Policy, Extending Travel Flexibility and Care

Guided by its purpose to care for people so they can be their best, Hyatt Hotels Corporation announced an extension to its cancellation policy that will provide further flexibility as guests start making travel decisions again.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now”

With some limited exceptions, reservations booked July 1, 2020 and beyond – for any future arrival date through July 31, 2021 – can be cancelled at no charge up to 24 hours before scheduled arrival. This includes Advance Purchase Rate reservations. The exceptions are noted below.

“As we listen closely to our guests and members, we know that flexibility is more important than ever right now,” said Mark Hoplamazian, president and Chief Executive Officer, Hyatt. “In addition to offering a reimagined hotel experience that is focused on safety and wellbeing, we want to help our guests and members book with confidence as they start planning travel again and cannot wait to welcome them back soon.”

Statement on Corporate Layoffs at Hyatt in Response to COVID-19

Statement on Corporate Layoffs at Hyatt in Response to COVID-19

Due to the historic drop in travel demand and the expected slow pace of recovery, Hyatt has made the extremely difficult decision to implement layoffs and restructure roles across its global corporate functions, beginning June 1, 2020. These actions will impact around 1,300 colleagues around the world.

Since the start of the COVID-19 pandemic, Hyatt has taken numerous actions in an effort to meet the challenges our industry is facing including reductions of company-wide expenditures, extended salary reductions for the Senior Leadership Team and Board of Directors, and temporary work and/or pay reductions for all corporate colleagues. Unfortunately, with increased visibility into the effect that the pandemic is having on the hospitality industry, it has become apparent that additional measures are necessary to meet this unprecedented challenge.

Hyatt's global commitment on Care & Cleanliness Commitment

                              Focusing on the safety and wellbeing of colleagues and guests during the COVID-19 pandemic and beyond, Hyatt’s commitment includes Global Biorisk Advisory Council accreditation, hotel-level sanitisation specialists, and a working group of trusted medical and industry advisors

Hyatt Regency St. Louis at the Arch

 Photo courtesy of Christopher Taber

Guided by its purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt today announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing rigorous protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

Quirk Hotel opens in Charlottesville

Hyatt Hotels Corporation has opened the Quirk Hotel Charlottesville in Charlottesville, Virginia as the first boutique hotel with a focus on curated art to be imagined in the city’s historic downtown. Charming and distinctive by nature, Quirk Hotel Charlottesville delivers a warm sense of approachability and playfulness that appeals to curious travellers of all ages seeking a sense of belonging, and is the second rendition of the Quirk Hotel concept within the Destination Hotels collection, with its original location in Richmond, Virginia.

“After opening Quirk Hotel Richmond in September 2015, we are excited to bring to life our gallery concept and beautiful hotel amenities into a new, charming Virginia city,” said Kate Ukrop, co-owner of Quirk Hotel Charlottesville alongside her husband, Ted. “Alongside the Quirk Gallery in Richmond, I am looking forward to also being the director of Quirk Gallery in Charlottesville, continuing to make art more accessible for guests across the Destination Hotels brand.”

Hyatt all set to open new Grand Hyatt Miami Beach hotel in 2023.

Grand Hyatt Miami Beach set to open in 2023 and enhance Miami Beach’s Convention Center District with new public spaces, improved connectivity, and privately funded infrastructure and resiliency upgrades

Hyatt Hotels along with Terra Group and Turnberry have announced plans for a new 800-room Grand Hyatt hotel in Miami Beach, Florida that will be managed by Hyatt and is expected to open in 2023. 

The new Grand Hyatt Miami Beach will offer top-class service to leisure and business travellers alike in a prime location adjacent to the Miami Beach Convention Center, following a $600 million renovation completed last year.

The 17-story hotel will be situated at the intersection of 17th Street and Convention Centre Drive, within walking distance of the Atlantic Ocean beachfront, Lincoln Road Mall, New World Symphony, The Bass Museum and The Fillmore Miami Beach.  “At Hyatt, we believe in growing with intent and expanding our footprint in markets that matter most to our guests and World of Hyatt members,” said David Tarr, senior vice president, development, Americas, Hyatt. “Hyatt is proud to play an integral role in this project as hotel operator, under the luxury Grand Hyatt brand, which will help guests and locals alike celebrate the iconic, captivating city of Miami Beach.”