Hyatt Hotels continues its support of Russia

Hyatt Hotels has reiterated its stance and support of ongoing operations in Russia under its brand of hotels. Whilst Hyatt has halted development activities and new investments in Russia, it previously stated it had terminated or is suspending the provision of services to the third-party owners of all Hyatt hotels in Russia, yet according to internal records, it has only terminated one thus far.  "The third-party owners may continue to operate the hotels in the Russian market under the relevant brand. "We are grateful for our relationships with the hotels’ owners – many of whom have been trusted partners for years – and look forward to a time when the circumstances allow us to resume providing services to these hotels."

Hyatt's statement also goes on to state;  "We are particularly grateful for our colleagues at the hotels in Russia who have demonstrated dedication and care to guests throughout difficult circumstances. To the extent we are able to, we are working with the hotels’ owners to ensure a smooth transition and minimize the impact on colleagues and guests. We are determining how best to support and care for the hotels’ colleagues and current guests."

Hyatt is also allowing members of its World of Hyatt loyalty programme to use points to support Red Cross relief efforts including in Russia. Previously the company said it was heartbroken by the situation in Ukraine,  now the firm has reduced its emotion to just immense concern and following consultation with its Russian investors it has thus far refused to call it an invasion, or war and refers to the war as the "Situation in Ukraine". 

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