The hotel giant says it is introducing the new requirements following advice from medical experts and will help reduce the spread of COVID-19. Some guests may be exempt from this mandate, including but not limited to people with medical conditions, consuming food or beverages in restaurants, and children under the age of two years.
Guests who are not wearing face coverings indoors will be asked to wear one, and at all Hyatt hotels, face masks will be made available to guests who do not have one. Additionally, Hyatt hotels request all guests practice proper social distancing in indoor and outdoor public areas, and social distancing guidelines are prominently placed throughout all hotels.
Hyatt will continue to require staff to wear face masks – and additional personal protective equipment based on job specifications – at all Hyatt hotels, not just in the U.S. and Canada, but also around the world. In April, Hyatt introduced the Global Care & Cleanliness Commitment (hyatt.com/care-and-cleanliness) which prioritizes the safety and wellbeing of colleagues and guests through enhanced business and operational practices during the COVID-19 pandemic and beyond at all Hyatt hotels globally.
“This new policy comes at a pivotal time amidst the ongoing challenges of COVID-19 and helps us care for the health and safety of our guests and colleagues,” said Mark Hoplamazian, president and CEO, Hyatt. “In an effort to enable safe travel, we support AHLA’s recently expanded Safe Stay initiative and traveler checklist that help us come together as an industry to promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing throughout the hotel.”
As the COVID-19 pandemic continues to evolve, Hyatt remains committed to supporting industry partners like AHLA and following medical expert guidance that support face coverings and social distancing as successful ways to mitigate the spread of the virus. Hyatt will continue to closely monitor the situation as well as local government mandates and consider expanding this mandate to other regions.
For more information on Hyatt’s Global Care & Cleanliness Commitment and measures hotels are taking globally in an effort to keep colleagues and guests safe, please visit http://hyatt.com/info/care-and-cleanliness-americas.