NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH
NH Hotel Group, one of the leading urban hotel companies in Europe and America, has launched a new set of measures to address the current health crisis. Feel Safe at NH is designed to preserve the safety of travellers and employees, through various initiatives and adaptation of nearly 700 operating standards, completely redesigning the customer journey. Endorsed by experts, these measures will be implemented in each of the Group’s 364 properties. Feel Safe at NH follows a comprehensive review of all the Company’s operations and concentrates all the initiatives under 10 lines of action, in response to the needs of travellers in the new social reality brought about by COVID19. From cleaning and sanitisation processes, to new digital solutions, processes and protocols for restaurant management, social distancing policies, and control of air and water purification, the measures will allow the Company’s hotels to reopen with maximum safety assurances for customers and employees.
The Company has reviewed all its procedures and made nearly 700 adaptations to its operating standards, which will be progressively implemented in its 364 hotels to preserve the health and safety of travellers and employees worldwide
Grouped under 10 main lines of action and endorsed by specialists in different fields, the measures encompass the digitalisation of hotel services, the adaptation of sanitation processes, the incorporation of social distancing policies into the operations and the use of personal protection elements, among others
The recently announced collaboration agreement with SGS, a world leader in inspection, analysis and certification, will allow the monitoring of the implemented measures and assessments to verify that the Group’s hotels are clean and safe environments