Marriott CEO sends a letter to its customers

Our Continued Efforts: We Will Travel Again

Arne M. Sorenson the President and Chief Executive Officer of Marriott has sent a letter to its customers.....


It’s been three weeks since I last communicated with you about the dramatic impact of COVID-19 on our business. Sadly, since that time, we’ve all borne witness to how this insidious virus is impacting our families, our communities and our very way of life. What we’re facing is daunting, but I am heartened by the moments of triumph in everyday acts of courage, humanity and love. Although these are trying times for us all, I remain optimistic that our world will thrive once again.

Today, I want to let you know how we’re focused on supporting the communities where our associates live and work. I also want to provide you with an update on our room cancellation policy and Marriott Bonvoy status and points expiration dates.

#FirstRespondersFirst Partners with Marriott International to Provide Free Accommodations to Healthcare Workers on the Frontlines of the COVID-19 Pandemic

As the COVID-19 pandemic continues to have devastating impact, #FirstRespondersFirst announced today a partnership with Marriott International to support frontline healthcare workers with essential protective equipment, accommodations, child care, food, mental health support and other essential resources.

As people are being asked to serve the public health by stepping back, frontline healthcare workers are being tasked with stepping forward, putting their own health -- and that of their families -- at risk. Beginning this week, Marriott and #FirstRespondersFirst will provide healthcare workers in New York City with accommodations starting with The Renaissance New York Times Square and The Algonquin Hotel Times Square, Autograph Collection which are both in close proximity to hospitals. Accommodations will be provided at no cost to the healthcare workers.